Data Science Lead

Join IntouchCX as a Data Science Lead and spearhead the transformation of Workforce Management (WFM) through cutting-edge data science strategies. In this pivotal role, you will drive forecasting accuracy, optimize operational efficiency, and lead a team of data scientists in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung. IntouchCX is a leading company in the contact center industry, known for its innovative solutions and commitment to excellence. As a Data Science Lead, you will have the opportunity to work with the latest tools and technologies, such as Python, R, and SQL, to analyze and interpret complex data sets. Your insights will directly impact the company's operational efficiency and customer satisfaction.

In this role, you will be responsible for developing and implementing data-driven strategies to improve forecasting accuracy and operational efficiency. You will work closely with cross-functional teams to ensure that data science initiatives align with business goals. Additionally, you will mentor and guide a team of data scientists, fostering a culture of continuous learning and innovation. With IntouchCX, you will have the chance to make a significant impact on the company's success and grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Develop and implement data-driven strategies to improve forecasting accuracy and operational efficiency.
• Lead a team of data scientists, providing mentorship and guidance to ensure continuous learning and innovation.
• Collaborate with cross-functional teams to align data science initiatives with business goals.
• Utilize tools such as Python, R, and SQL to analyze and interpret complex data sets.
• Monitor and evaluate the performance of data science projects, ensuring they meet business objectives.
• Stay updated with the latest advancements in data science and emerging technologies.
• Present findings and recommendations to senior management, ensuring clear and effective communication.
• Ensure compliance with data privacy and security regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Statistics, Mathematics, or a related field.
• 5-7 years of experience in data science, with a strong background in forecasting and operational efficiency.
• Proven track record of leading data science projects and teams.
• Proficiency in Python, R, and SQL.
• Experience with data visualization tools such as Tableau or Power BI.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership skills.
• Certification in data science or a related field is a plus.

🛠️ Keahlian

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